County: Randolph
Age: 80
Our client contacted us after he had returned a vacuum cleaner he ordered from a TV advertisement. Although he was promised a refund, the New York based company never made good on it's promise. C contacted the West Virginia Attorney General; however, the company was not cooperative and there was little the Attorney General could do. I sent the company on a letter on the client's behalf threatening legal action based on Consumer Protection Law should they fail to remit C a full refund. With the threat of legal action, the company quickly refunded my client his $276.70. My client is grateful for all the help he received from both the Attorney General and West Virginia Senior Legal Aid.
Friday, June 23, 2006
Thursday, June 01, 2006
Case of the Week: 6/5/2006
County: Boone
Age: 70
Our client contacted us after she received a letter from Citi Bank claiming that a payment of $6588.60 was return due to insufficient funds. The payment was made by Discover in October of 2005 as a balance transfer. She recieved the letter from Citi Bank nearly 4 months after the balance transfer. After several failed attempts to work with Citi Bank she contacted us. I sent a letter of dispute on her behalf asking that Citi Bank conduct an investigation of the charges. After two billing cycles my client received a statement from Citi bank crediting her all the charges, including late fees and finance fees, leaving her with a zero balance.
Age: 70
Our client contacted us after she received a letter from Citi Bank claiming that a payment of $6588.60 was return due to insufficient funds. The payment was made by Discover in October of 2005 as a balance transfer. She recieved the letter from Citi Bank nearly 4 months after the balance transfer. After several failed attempts to work with Citi Bank she contacted us. I sent a letter of dispute on her behalf asking that Citi Bank conduct an investigation of the charges. After two billing cycles my client received a statement from Citi bank crediting her all the charges, including late fees and finance fees, leaving her with a zero balance.
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