Friday, September 09, 2005

Case of the Week: 9/5/05

County: Preston
Age: 61

Client received a charge on her credit card statement for MBNA's Privacy Assistance Program. She never activated this program. I contacted MBNA and requested that she be disenrolled from the program and refunded what she paid toward it. MBNA reviewed her account, disenrolled her from the program, and happily refunded her money.


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